Refund policy

At Skinsom, we are committed to providing high-quality, safe, and fresh personal care products. Due to the nature of our products, all purchases are final once delivered.

Returns & Exchanges

We are unable to accept returns or exchanges for reasons including, but not limited to:

• Change of mind

• Scent or fragrance preference

• Ordering the incorrect product or variant

• Any personal preference after delivery

For hygiene and quality assurance, returned personal care products cannot be restocked or resold, as their condition cannot be guaranteed once they have been handled, opened, stored, or transported after delivery.

Eligible Replacement Cases

Replacements are only accepted if:

• You received an incorrect product

• An item is missing from your order

• Your order arrived damaged due to an error on our part

To request a replacement, please contact us within 48 hours of delivery with clear photos/videos of the product, packaging, and order details. Once we verify your request, an appropriate replacement at no additional cost will be arranged if the responsibility lies with Skinsom.

Products with opened, damaged, removed, or altered original packaging are not eligible for replacement unless the issue occurred before delivery.

Damaged or Incorrect Orders

Please inspect your order as soon as it is received. If there is any damage, defect, missing item, or incorrect product, please notify us within 48 hours so we can resolve the matter as quickly as possible.

 

If you have any questions regarding this policy, please contact us by:
Email: skinsom.info@gmail.com
WhatsApp: +96171568981